Refund policy

Returns & Exchanges

Cancellations

You may cancel your order within 24 hours of purchase for a full refund. To cancel, please email us at: office@zebubeyou.com with your order number as soon as possible.

Returns

You may return your order within 14 days of receiving it, for any reason.

To be eligible for a return, your item must be unused, in its original condition, with all tags attached, in its original packaging, and accompanied by proof of purchase.

To request a return, please email us at: office@zebubeyou.com with your order number and a description of the item you'd like to return. Once your return has been approved, we'll send you further instructions. Returns sent without prior approval may be refused or returned to the sender.

Products that involved a custom size modification or other custom adjustments are not eligible for return.

Customers are responsible for arranging and covering the cost of return shipping.

Returns from outside the EU

Please return your order using UPS or FedEx only. The package must be correctly declared as a returned item for customs purposes. Any import duties, taxes, or customs charges resulting from an incorrect declaration will be deducted from your refund. If customs payment is required to release the shipment, we will not cover these charges, and the parcel will be returned to the sender at the customer's expense.

We are not responsible for items lost, stolen, or damaged during return shipping, so we recommend using a tracked shipping service.

Sale items, discounted items, gift cards, and products that involved a custom size modification or other custom adjustment are not eligible for return, refund, or exchange.

Exchanges

You may exchange your order for a different size, colour, or style within 14 days of receiving it.

If a style exchange is requested, please note that if a more expensive style is chosen over the original style, a modification charge will be applied to cover the price difference.

To request an exchange, please contact us at:office@zebubeyou.com. We always aim to help our customers to find the right size and style of dress, as we want to ensure a positive experience shopping with us.

Please note that all shipping costs for exchanges, including both returning the original item and shipping the replacement, are the customer's responsibility.

As with returns, products that involved a custom size modification or other custom adjustment are not eligible for exchange.

Damages and Issues

Please inspect your order as soon as you receive it, and contact us right away if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue accordingly.

Contact Us

If you have any questions or issues regarding returning or exchanging an item, please do not hesitate to contact us at: office@zebubeyou.com. We will contact you within 24 hours of receipt of your query.

Return Address

Any return parcels or exchanges must be sent to the following return address:

Edit Zeke
Csomaközy András utca 2.
4220 Hajdúböszörmény
Hungary